Leading provider of intelligent cloud contact centre solutions, Five9, recently announced the arrival of its brand-new Five9 app marketplace. Since 2018, the innovative company has seen its partner community grow by more than double, providing a vast range of options to customers in search of unique solutions to contact centre and customer engagement issues.
As customer expectations continue to grow, enterprises from all backgrounds are facing increasing pressure to provide the kind of customer care that sets them apart from their competitors. To help meet with the evolving needs of the consumer and the business landscape, the Five9 brand has taken a pioneering open-platform approach to offering cloud-based intelligent engagement and contact centre solutions.
Discovering the New Five9 App Marketplace
The new App Marketplace from Five9 will span across 10 distinct categories, including solutions for CRM connectivity, artificial intelligence, Unified Communication, Lead Management, Compliance, Messaging, and automation. The partners in the marketplace all offer tools that integrate seamlessly and efficiently with the Five9 environment, providing valuable enhancements to the way that businesses can use the platform.
For years, Five9 has been focused on curating valuable relationships with strategic partners in the enterprise space. It’s these strategic collaborations that has allowed Five9 to deliver solutions to thousands of joint customers who want to take their contact centre and customer engagement offerings to the next level. As well as introducing the brand-new app marketplace, Five9 has also increased the visibility of its new solutions through community outreach efforts and the arrival of new joint events. One example is the partner award ceremony which took place at the Five9 CX Summit in the Autumn of 2019.
Driving a New Future for Five9 Partners
According to the VP, Product Marketing, Oracle Service Cloud & Oracle Sales Cloud, Stephen Fioretti, both Oracle and Five9 share the same passion for evolving and improving the customer and agent experience. Fioretti said that the company is innovating closely with Five9 to deliver a more intelligent and comprehensive solution for omni-channel customer contact and service in the modern enterprise space.
From launch, Five9 has always been focused on providing unique and exceptional experiences for customers. One crucial part of achieving that goal is making sure that Five9 has the best connections with leading partners in their fields. According to the President of Five9, Dan Burkland, Five9’s partners play a crucial role in ensuring that the company can continue to meet and exceed the expectations of their customers, and their expanding partner community.